Shipping & returns

Please note: Our couriers have advised to expect delays during level 2 ... possibly up to a week for residential delivery. We suggest that you order in advance of your celebrations to avoid disappointment. Alternatively if you are local you may prefer to collect you order from our retail store.


What are your postage costs?

We send everything tracked by courier and have flat fees for shipping depending on location. Our current charges are:

Auckland region (standard) $5.00
Auckland region (rural delivery & Waiheke Island) $8.50

North Island outside of Auckland - standard $6.50
North Island outside of Auckland - rural delivery $10.00

South Island - standard $7.50
South Island - rural delivery $11.50

Note: there are some items NOT covered by our standard shipping fees but these will be noted on the individual items (mainly fragile/bulky items).

Pixie Party Supplies reserves the right to amend these prices without notice at any time.

What is the expected delivery time?

Orders placed and paid for before 12 noon each week day are dispatched the same day. Orders placed after this time or on weekends or public holidays are dispatched on the next working day.

Once your order is sent, it should take between one and four business days to reach you (within New Zealand). If your order is urgent please contact us before placing your order so we can let you know if your order will arrive in time.

Can you send my order to a PO Box?

All items are sent by courier to physical addresses only (we are unable to send to PO Box or Private Bag numbers sorry.)

Do you ship overseas?

We’re happy to send orders overseas but you’ll need to contact us to arrange it as our online orders can only be sent to a New Zealand address.

What is your refund/return policy?

Please choose carefully – we do not offer refunds if you change your mind.

If you receive your products and they are not what you expected, please let us know straight away though and we’ll do our best to sort it out! 

If any of your items arrive damaged please contact us within five days of receiving your package. Please ensure all packaging is retained. We will contact the courier company and arrange compensation or replacement products for you as soon as possible. Please note we may request photographic evidence to provide to our courier.

Please note if you have purchased your product in store then you must produce the original receipt as proof of purchase.