Where are you located?
Our retail store is at 90 Mount Eden Road, Mount Eden, Auckland
Our opening hours are:
What are your postage costs?
Our couriers have advised there may still be delays during level 1 ... possibly up to a week for residential delivery. We suggest that you order in advance of your celebrations to avoid disappointment. Alternatively if you are local you may prefer to collect your order from our retail store
We send everything tracked by courier and have flat fees for shipping depending on location. Our current charges are:
Auckland region (standard) $5.00
Auckland region (rural delivery & Waiheke Island) $8.50
North Island outside of Auckland - standard $6.50
North Island outside of Auckland - rural delivery $10.00
South Island - standard $7.50
South Island - rural delivery $11.50
Note: there are some items NOT covered by our standard shipping fees but these will be noted on the individual items (mainly fragile/bulky items).
Pixie Party Supplies reserves the right to amend these prices without notice at any time.
Our couriers have advised there may still be delays during level 1 ... possibly up to a week for residential delivery. We suggest that you order in advance of your celebrations to avoid disappointment. Alternatively if you are local you may prefer to collect your order from our retail store
Orders placed and paid for before 12 noon each week day are dispatched the same day. Orders placed after this time or on weekends or public holidays are dispatched on the next working day.
Once your order is sent, it should take between one and four business days to reach you (within New Zealand). If your order is urgent please contact us before placing your order so we can let you know if your order will arrive in time.
All items are sent by courier to physical addresses only (we are unable to send to PO Box or Private Bag numbers sorry.)
We’re happy to send orders overseas but you’ll need to contact us to arrange it as our online orders can only be sent to a New Zealand address.
We accept payments through our online shop using a credit card or Paypal. Alternatively you can credit our bank account. Please note: Full payment must be received and cleared within five days of your order being placed (unless otherwise agreed prior to your order being placed) or your order will be cancelled.
Please choose carefully – we do not offer refunds if you change your mind.
If you receive your products and they are not what you expected, please let us know straight away though and we’ll do our best to sort it out!
If any of your items arrive damaged please contact us within five days of receiving your package. Please ensure all packaging is retained. We will contact the courier company and arrange compensation or replacement products for you as soon as possible. Please note we may request photographic evidence to provide to our courier.
Please note if you have purchased your product in store then you must produce the original receipt as proof of purchase.
All the stock available on our website is also available in our retail store so unfortunately that also means anything out of stock on the website will also be out of stock in store. If you would like to enquire as to when an item will be back in stock please contact us and let us know which products and when you need them by and we will let you know if we can get them in time for your event.
We regularly add new lines so it’s worth asking the question! If there is anything that you’d like, but can’t find on our website please get in touch and we’ll do our best to find it for you.
And if you’d like us to source something you’ve seen in shops or on another website, please let us know.
Very! All credit card details are processed through Paypal.
Our retail store is located at 90 Mount Eden Road, Mount Eden, Auckland. We're at the Eden Terrace end of the road. If you would like to collect an order from us you are welcome to do so. Note: your order will be available the following day.
Our opening hours are:
Do you fill helium balloons?
Yes we now offer helium filled balloons at our retail store. Prices start from $2.60 for a plain coloured 11" balloon filled & tied with ribbon. Bulk orders require a minimum of 48 hours notice.
We don't offer layby but we do now offer Afterpay at our retail store (not available on our website sorry). To find out more download the Afterpay app (available from the Apple App Store and Google Play) or have a look on their website: https://www.afterpay.com/en-NZ/how-it-works
Yes, we can supply some of our items wholesale. You can view more details here: wholesale
All prices are stated in New Zealand dollars. Pixie Party Supplies reserves the right to amend prices at any time.
Goods will be dispatched only once full payment for goods and shipping have been received and cleared in our bank account. Full payment must be received and cleared within 5 days of your order being placed (unless otherwise agreed prior to your order being placed) or your order will be cancelled.
Accepted methods of payment are credit card payment via Pay Pal or direct credit to our bank account.
All items are sent by courier to New Zealand physical addresses only (we are unable to send to PO Box or Private Bag numbers) or can be collected from us by prior arrangement.
Please choose carefully – we do not offer refunds if you change your mind.
If you receive your products and they are not what you expected, please let us know straight away though and we’ll do our best to sort it out!
If any of your items arrive damaged please contact us within five days of receiving your package. Please ensure all packaging is retained. We will contact the courier company and arrange compensation or replacement products for you as soon as possible. Please note we may request photographic evidence to provide to our courier.
Please note we do not refund courier fees and if you have purchased your product in store then you must produce the original receipt as proof of purchase.
Pixie Party Supplies is not responsible for the steps you take to ensure that the process that you employ for accessing this site does not expose you to the risk of viruses or other forms of interference, which may damage your computer system. We do not accept responsibility for any interference or damage to your computer system arising out of or relating to your use of this site or any hot linked site.
Pixie Party Supplies collects and retains information about its customers to:
This information is held on our database and is not made available to any other party. Under the New Zealand Privacy Act 1993 you have the right to access any personal information held about you and correct or delete such information if required. You can do this by emailing info@pixiepartysupplies.co.nz
